Q: DO I NEED TO HAVE AN ACCOUNT TO PLACE AN ORDER?
You’re welcome to checkout as a guest, but there are some perks if you have an account with us. You’ll have a quicker checkout process (a must when we release those items that sell out in minutes), an easy way to view your order status and order history...
Q: HOW DO I EDIT OR CANCEL MY ORDER?
To edit your order, please contact us as soon as possible. To keep things running smoothly, make sure to include your order number and the change(s) you want to make. We'll confirm once your order has been updated. We, unfortunately, will not be able...
Q: I PLACED AN ORDER BUT HAVEN'T RECEIVED AN ORDER CONFIRMATION YET. WHEN WILL I GET IT?
There's a chance you might not have received your order confirmation if you entered your email address incorrectly. It also might be in your junk mail. If not, let us know and we'll send you another order confirmation.
Q: WHAT’S THE STATUS OF MY ORDER?
Feel free to check your order status here.
Q: I JUST RECEIVED MY ORDER AND SOME ITEMS ARE INCORRECT/DEFECTIVE. WHAT SHOULD I DO?
Please contact us if you received anything incorrect or defective as soon as possible (or within 3 days from the date you received your order). Make sure to provide your order number, photos of the item(s) and any other related information. We’ll try...
Q: CAN I COMBINE MY ORDERS?
If your orders haven’t been shipped yet, please contact us as soon as possible. Keep in mind that we unfortunately cannot combine orders during promotional periods due to the large number of orders received.
Q: I FORGOT MY PASSWORD. WHAT SHOULD I DO?
All you need to do is click “Lost Password?” on the login page and you’ll be redirected to a page where you can create a new password.
Q: WHERE ARE YOUR ITEMS SHIPPED FROM?
All of our items are shipped from our warehouse in Bangkok, Thailand.
Q: HOW WILL MY ORDER BE SHIPPED?
Your order will be shipped depending on your shipping address, We’re shipped Worldwide via Aramex.
Q: MY ORDER IS STILL “IN PROCESS.” WHEN WILL IT SHIP?
Please allow 1-2 business days for your order to be processed (this excludes weekends and local public holidays). Archive items will require an additional 1-3 business days to process. We'll send your tracking information as soon as your order has shipped...
Q: CUSTOMS IS ASKING ME FOR MORE INFORMATION. WHAT SHOULD I DO?
We know how annoying customs can be sometimes, so we’re more than happy to help you out. Let us know what customs needs from you, your order number and any other related information. We’ll try our best to get everything taken care of as soon as possible...
Q: MY ORDER HAS ALREADY BEEN SHIPPED BUT I NO LONGER WANT IT. WHAT SHOULD I DO?
If you no longer want your order and your order is eligible for return, you're welcome to return your item to us. If you refuse your shipment upon delivery, all associated duty/tax fees and return costs will be deducted from your refund amount.
Q: MY ORDER HAS ALREADY BEEN SHIPPED BUT I NEED TO UPDATE THE ADDRESS. WHAT SHOULD I DO?
Please contact us as soon as possible if you need to change your address. Keep in mind that a rerouting fee may be charged by the courier to change your address.
Q: HOW DO I FIND OUT ABOUT YOUR PROMOTIONS?
You can find all details on our upcoming promotions by subscribing to our newsletter. You can also find the details on our social channels (Instagram, Facebook, and Twitter).
Q: MY PROMO CODE ISN’T WORKING. WHAT SHOULD I DO?
First, check to see if all of your items are eligible for the promotion. Don’t forget that promotions cannot be used on any sale, gift with purchase (GWP), as well as certain items Second, check to see if you’re using more than one promo code...
Q: HOW CAN I PAY FOR MY ORDER?
You can check out our different payment options here.
Q: HOW DO I CHANGE THE DELIVERY DESTINATIONS / REGIONS OR CURRENCY SETTINGS?
Near the top right-hand corner of our page, you’ll see a drop-down list of delivery destinations / regions. Select your delivery destinations / regions and your settings should be updated. If not, try refreshing the page.
Q: ARE THERE EXCHANGE RATES?
All of our transactions are calculated in US Dollars. If your credit card (or other payment method) transactions are in a different currency, your order total will be based on the daily exchange rate of the transaction date.
Q: WILL I BE CHARGED ANY ADDITIONAL FEES?
We'll only charge the total amount shown in your bag (in USD). However, keep in mind that there may be foreign transaction fees depending on your bank's policies. Make sure to check your bank's transaction fee policies as you'll be responsible for these...
Q: HOW DO I RETURN AN ITEM?
Learn how to return your item here.
Q: WHEN WILL I GET MY REFUND?
We definitely understand that you want to get your refund ASAP. We will refund you the same day we process your return, but the refund may take additional processing time depending on your payment method and bank. Sometimes, refunds might not show up...
Q: ARE YOUR PRODUCTS AUTHENTIC
All of our products are 100% authentic from the brand. Feel free to contact us if you have any concerns and we'll be happy to help.
Q: DO YOU RESTOCK ANY OF YOUR PRODUCTS?
Due to high demand, we try to restock our most popular items, but we’re not always able to. If there’s a specific item you want that’s sold out, we recommend subscribing to our newsletter here or following us on our social channels (Instagram, Facebook...